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Baby Health & Grooming
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Baby Skincare & Wipes
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FAQs

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FAQs

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is Pigeon Baby Bathing Bar safe for daily use?

Yes, Pigeon Baby Bathing Bar is specially formulated for babies, using mild ingredients that are safe for daily use. It cleanses gently without drying out your baby's delicate skin.

Does Pigeon Baby Bathing Bar contain any artificial fragrances?

No, Pigeon Baby Bathing Bar is free from artificial fragrances and harsh chemicals, ensuring a gentle bath experience for your baby.

Is Pigeon Baby Creamy Bathing Bar suitable for dry skin?

Yes, this bathing bar is enriched with moisturizing agents, making it perfect for dry and sensitive skin, leaving your baby's skin soft and hydrated.

Can I use Pigeon Baby Creamy Bathing Bar for daily baths?

Yes, Pigeon Baby Creamy Bathing Bar is gentle enough for daily use and helps maintain your baby's skin's natural moisture balance.

What makes Pigeon Baby Calming Soap special?

Pigeon Baby Calming Soap is formulated with calming ingredients like chamomile, making it ideal for soothing and protecting your baby’s sensitive skin.

Is Pigeon Baby Calming Soap suitable for sensitive skin?

Yes, this soap is designed to be extra gentle and perfect for babies with sensitive skin, providing a calming effect during bath time.

Is Pigeon Baby Soap free from harmful chemicals?

Yes, Pigeon Baby Soap is free from harsh chemicals and artificial fragrances, ensuring a safe and gentle cleansing experience for your baby.

Can I use Pigeon Baby Soap on my newborn?

Yes, Pigeon Baby Soap is formulated for newborns and is safe for daily use to gently cleanse your baby’s skin without irritation.

Does Pigeon Baby Nourishing Soap help with dry skin?

Yes, Pigeon Baby Nourishing Soap is enriched with nourishing ingredients that provide deep hydration, making it ideal for babies with dry skin.

Is Pigeon Baby Nourishing Soap suitable for sensitive skin?

Yes, this soap is specially formulated for sensitive skin, offering gentle nourishment without causing irritation.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

How often should Breast Pads be changed?

As a rule of thumb, you should change the breast pads every 3 to 4 hours at feeding time. The rich nutrients in breast milk and the heat of your body make Breast Pads an ideal breeding ground for bacteria. Be fastidious about changing them. Breast Pads are an essential product for mothers who are breastfeeding their babies, because they catch milk that leaks out. Perfectly adjustable to the shape of your breasts, both sides feature gentle gathers and adhesive tape.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

How absorbent are Pigeon ComfyFeel Breast Pads?

Pigeon ComfyFeel Breast Pads are designed for high absorbency, ensuring that they effectively protect against leaks. Their ultra-thin design provides comfort and confidence throughout the day.

Can I wear Pigeon ComfyFeel Breast Pads during night-time?

Yes, Pigeon ComfyFeel Breast Pads are suitable for overnight use as they offer reliable protection and long-lasting absorbency, keeping you dry and comfortable throughout the night.

It seems that there is no suction from the Breast Pump. Why?

Make sure all the parts are assembled correctly, especially the milk valve and inner cup. Kindly refer to the product manual on how to assemble the breast pumps. In addition, when milk valve and inner cup are torn, there will be air leak and suction will be weak. Suction power can also be weak if milk valve is pushed too hard into the pump body.

How long is the warranty period for PIGEON Breast Pumps?

All PIGEON Electric Breast Pumps come with 6 months warranty period covering the motor unit. Kindly retain the original purchase receipt and a copy of the warranty card to qualify for the warranty.

Do you sell spare parts for Breast Pumps? Where can I purchase them?

Yes, But all spare parts are upon stocks availability. We recommend you to contact our Customer Service Department at 1800 266 0808 to check on stocks availability.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

How long can you keep PIGEON Liquid Cleanser after it is opened?

Please use within one year after opening and before the expiry date for optimum effectiveness.

Why is PIGEON Liquid Cleanser more expensive than others?

PIGEON Liquid Cleanser is the only brand available in Singapore that is made with 100% food grade ingredients, which makes it an ideal cleanser that is safe for babies. Such food grade ingredients are more expensive than other ingredients which are not food grade.

What is Liquid Cleanser? What is the purpose of this product?

PIGEON Liquid Cleanser is the ideal and safe cleanser to be used for cleaning baby accessories such as nursing bottles, nipples, pacifiers and toys. You can even use it to wash fruits and vegetables. It contains 100% food grade ingredients, and minimises baby’s exposure to harsh chemicals. It is strong and effective against dirt and milk stains yet harmless and safe for babies. Moreover, it has anti-bacterial properties, and is proven to kill 99.99% of bacteria.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Why is the plate of the Sterilizer rusty? I only use for less than a month? How can I get rid of it?

All tap water contains mineral deposits that are invisible to the naked eye. When heated at high temperature, water evaporates and leaves a thin layer of mineral deposits (Lime scale) on the heating plate. Such deposits look dirty and are often mistaken as rust. If deposits are not cleared regularly, it will affect the performance of your Sterilizer. We recommend 2 ways of removing the lime scale residue: - Lemon Juice Cleaning - Vinegar & Water Cleaning You may refer to the product manual for sterilizers for detailed information.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is it necessary to use washing detergent to wash the bottle and nipple after usage?

Yes. Milk contains fat and protein that cannot be washed away using just plain water. Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using PIGEON liquid cleanser to wash the bottles and nipples as it is made with 100% food grade ingredients, and therefore a safer option as compared with general dish-washing detergent.

I’m currently using an S-size Nipple, but there is still milk left even after my baby has been drinking for 20 minutes. Is this all right?

The recommended time for each feeding is 10-15 minutes. If your baby is taking 20 minutes or longer, try loosening the cap of the bottle a little. If that doesn’t work, switch to an M-size or Y-cut nipple.

Is it normal for bubbles to form in the bottle while my baby is drinking?

Peristaltic PLUS™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. If bubbles do not appear in the bottle, it means that the milk is not flowing properly, and the cap should be slightly loosened for optimal performance.

Which one should I buy? The Slim-Neck or Wide-Neck bottles?

Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast.  So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is Pigeon Baby Laundry Detergent Powder gentle on baby clothes?

Yes, Pigeon Baby Laundry Detergent Powder is specially formulated to clean baby clothes gently without harsh chemicals, keeping fabrics soft and safe for your baby’s sensitive skin.

Does Pigeon Baby Laundry Detergent Powder remove stains effectively?

Yes, it is highly effective at removing stains while being gentle on your baby’s clothing, ensuring clean and fresh laundry every time.

Is Pigeon Baby Fabric Softener safe for baby clothes?

Yes, Pigeon Baby Fabric Softener is designed to be safe for baby clothes, leaving them soft and fresh without irritating your baby’s sensitive skin.

Can I use Pigeon Baby Fabric Softener with all types of fabrics?

Yes, it is suitable for all types of baby fabrics, including cotton, wool, and synthetic materials, providing a gentle softness.

The Mag Mag cup is leaking but it is supposed to be leak-proof. Is there something wrong with my cup?

During dismantling and assembling of the Mag Mag Cup, the white gasket could have been placed wrongly; the protruding part of the gasket should be facing you to make the product leak-proof. Thus we recommend you checking on the position of the gasket.  In particular, please check the following:

  • Is the gasket attached?
  • Are the air valves completely pressed in the “Closed” direction? Check to see whether the valves are completely set by pressing them from both sides
  • Is the straw hood completely closed? The cup is designed so that tilting causes the contents to flow out of the tip of the straw. There will be no leakage if the hood is completely closed

Can I use the nipple from the Mag Mag Nipple Cup on my PIGEON nursing bottle?

YES, you may interchange the nipples of Mag Mag Nipple Cup onto your PIGEON Wide-Neck nursing bottle as Peristaltic PLUS™ nipples are used for both Mag Mag Nipple Cup and the Wide-Neck nursing bottle.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

How does the Pigeon Milk Saver Pump work?

The Pigeon Milk Saver Pump is a portable device that helps collect and save breast milk during breastfeeding, reducing waste and maximizing milk supply. Simply wear it while nursing to capture milk from the non-feeding breast.

Is the Pigeon Milk Saver Pump easy to clean?

Yes, the Pigeon Milk Saver Pump is made of BPA-free materials and can be easily disassembled for cleaning. It's dishwasher safe for added convenience.

What is the difference between baby oil & Baby Lotion? Which one should I choose?

Baby Oil is mainly used for baby massage, while Baby Lotion is used on a daily basis after bath to moisturize baby’s skin.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is Pigeon Natural Botanical Baby Head and Body Wash suitable for sensitive skin?

Yes, this head and body wash is made with natural botanical ingredients, making it gentle and safe for your baby's sensitive skin. It is free from harsh chemicals,ensuring a mild cleansing experience.

Can I use this body wash for newborns?

Yes, Pigeon Natural Botanical Baby Head and Body Wash is suitable for newborns and can be used daily to keep their skin soft and nourished.

What are the benefits of using Pigeon Natural Botanical Baby Milky Lotion?

Pigeon Natural Botanical Baby Milky Lotion is enriched with natural botanicals, providing long-lasting moisture and nourishment for your baby’s delicate skin, leaving it soft and smooth.

Can I use Pigeon Natural Botanical Baby Milky Lotion for my baby's face?

Yes, this milky lotion is gentle enough for your baby's face, providing hydration and soothing care without irritation.

Is Pigeon Natural Botanical Baby Massage Oil safe for newborns?

Yes, this massage oil is formulated with natural botanical ingredients, making it safe and soothing for newborns. It promotes relaxation and helps moisturize dry skin.

How often can I use the Pigeon Natural Botanical Baby Massage Oil?

You can use this baby massage oil daily to give your baby a calming massage and to keep their skin moisturized and nourished.

What is the Pigeon Natural Botanical Baby Water Gel used for?

This water gel provides instant hydration to your baby’s skin, keeping it soft and moisturized. It is perfect for daily use, especially for sensitive skin.

Can I apply Pigeon Natural Botanical Baby Water Gel on my baby's face?

Yes, the water gel is gentle enough for your baby’s face, offering soothing hydration without clogging pores.

Is it necessary to use washing detergent to wash the bottle and nipple after usage?

Yes. Milk contains fat and protein that cannot be washed away using just plain water. Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using PIGEON liquid cleanser to wash the bottles and nipples as it is made with 100% food grade ingredients, and therefore a safer option as compared with general dish-washing detergent.

I’m currently using an S-size Nipple, but there is still milk left even after my baby has been drinking for 20 minutes. Is this all right?

The recommended time for each feeding is 10-15 minutes. If your baby is taking 20 minutes or longer, try loosening the cap of the bottle a little. If that doesn’t work, switch to an M-size or Y-cut nipple.

Is it normal for bubbles to form in the bottle while my baby is drinking?

Peristaltic PLUS™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. If bubbles do not appear in the bottle, it means that the milk is not flowing properly, and the cap should be slightly loosened for optimal performance.

Which one should I buy? The Slim-Neck or Wide-Neck bottles?

Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast.  So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is Pigeon Baby Powder safe for newborns?

Yes, Pigeon Baby Powder with Fragrance is made with gentle ingredients, ensuring it is safe for newborns. It helps keep your baby's skin soft, dry, and comfortable.

Does Pigeon Baby Powder have a strong fragrance?

No, Pigeon Baby Powder offers a mild, pleasant fragrance that keeps your baby fresh without being overpowering, ideal for delicate skin.

How does Pigeon Baby Body Butter benefit my baby’s skin?

Pigeon Baby Body Butter deeply nourishes and moisturizes your baby’s skin, keeping it soft, smooth, and hydrated all day long.

Can I use Pigeon Baby Body Butter on my baby's face?

Yes, this body butter is gentle enough for your baby’s face and provides rich moisture for dry or rough patches of skin.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

What is the benefit of using the Pigeon MiniLight Soother?

The Pigeon MiniLight Soother is designed to provide comfort and soothe your baby with a soft, light design that is gentle on their mouth and gums.

Is the Pigeon MiniLight Soother suitable for babies with sensitive skin?

Yes, the Pigeon MiniLight Soother is made of soft, BPA-free material, making it ideal for babies with sensitive skin.

Is it normal for bubbles to form in the bottle while my baby is drinking?

Peristaltic PLUS™ nipples feature a unique valve with an air ventilation system (AVS™) to enable smooth and comfortable sucking. The bubbles that appear in the bottle form as a result of this system, and are a sign that the ventilation is working correctly. If bubbles do not appear in the bottle, it means that the milk is not flowing properly, and the cap should be slightly loosened for optimal performance.

Is it necessary to use washing detergent to wash the bottle and nipple after usage?

Yes. Milk contains fat and protein that cannot be washed away using just plain water. Before sterilizing the bottles, be sure to wash them clean with washing detergent and rinse them thoroughly. We recommend using PIGEON liquid cleanser to wash the bottles and nipples as it is made with 100% food grade ingredients, and therefore a safer option as compared with general dish-washing detergent.

I’m currently using an S-size Nipple, but there is still milk left even after my baby has been drinking for 20 minutes. Is this all right?

The recommended time for each feeding is 10-15 minutes. If your baby is taking 20 minutes or longer, try loosening the cap of the bottle a little. If that doesn’t work, switch to an M-size or Y-cut nipple.

Which one should I buy? The Slim-Neck or Wide-Neck bottles?

Babies transit better from breast to bottle feeding with wide-neck bottles as their mouth open widely when sucking from their mother’s breast.  So it is advisable for babies to try on the wide-neck bottles to allow baby to use their natural sucking motion learned at the breast.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

What is Pigeon Training Toothbrush Lesson 3 designed for?

Pigeon Training Toothbrush Lesson 3 is designed to help toddlers transition to independent brushing. It has soft bristles and an ergonomic handle for a comfortable brushing experience.

At what age can I use Pigeon Training Toothbrush Lesson 3?

Pigeon Training Toothbrush Lesson 3 is ideal for toddlers aged 2 years and older, helping them learn proper brushing techniques.

How does Pigeon Electric Finishing Toothbrush benefit my child?

Pigeon Electric Finishing Toothbrush effectively cleans teeth with gentle vibrations, making it ideal for children to promote healthy oral habits from an early age.

Does the Pigeon Electric Finishing Toothbrush come with replacement heads?

Yes, the toothbrush comes with two spare brush heads, ensuring long-term use and easy replacement when needed.

At what age can I start using Pigeon Training Toothbrush Lesson 1?

Pigeon Training Toothbrush Lesson 1 is designed for babies around 6-12 months old to start familiarizing them with brushing and oral care.

How does Pigeon Training Toothbrush Lesson 1 help my baby?

The toothbrush has soft bristles and a baby-friendly design that gently cleans gums and early teeth, helping your baby develop healthy oral hygiene habits.

What age is Pigeon Training Toothbrush Lesson 2 designed for?

Pigeon Training Toothbrush Lesson 2 is ideal for babies aged 12 months and older, helping them transition to brushing independently with soft bristles that are gentle on their gums.

How does Pigeon Training Toothbrush Lesson 2 help with oral care?

This toothbrush features a compact head and ergonomic handle, making it easy for toddlers to hold and use, encouraging proper brushing habits while being gentle on sensitive teeth and gums.

What’s included in the Pigeon Training Toothbrush Lesson 1, 2, & 3 Set?

The Pigeon Training Toothbrush Lesson Set includes three toothbrushes designed for different stages of your baby’s development, from infant to toddler, promoting proper oral hygiene from an early age.

Is the Pigeon Training Toothbrush Lesson 1, 2, & 3 Set suitable for sensitive gums?

Yes, all the toothbrushes in the set are designed with soft bristles and gentle heads, making them safe and comfortable for babies and toddlers with sensitive gums.

What makes Pigeon Training Toothbrush Lesson 4 different from earlier lessons?

Pigeon Training Toothbrush Lesson 4 is designed for toddlers aged 3 years and above, featuring a larger brush head to clean more teeth as your child’s mouth grows, while still being gentle on gums.

Is Pigeon Training Toothbrush Lesson 4 easy for toddlers to use?

Yes, this toothbrush is designed with an easy-to-hold handle and soft bristles that help toddlers maintain control while brushing, encouraging them to develop good brushing habits.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

Is Pigeon Toothpaste for Children safe to swallow?

Yes, Pigeon Toothpaste for Children is fluoride-free and designed to be safe for young children, even if accidentally swallowed.

What age is Pigeon Toothpaste for Children suitable for?

This toothpaste is suitable for children aged 1 year and above, with a mild orange flavor that encourages regular brushing.

Can I use the nipple from the Mag Mag Nipple Cup on my PIGEON nursing bottle?

YES, you may interchange the nipples of Mag Mag Nipple Cup onto your PIGEON Wide-Neck nursing bottle as Peristaltic PLUS™ nipples are used for both Mag Mag Nipple Cup and the Wide-Neck nursing bottle.

Which weaning product would you recommend if I need to bring my baby out?

We recommend our Feeding Dish with Spoon or Feeding Support Set. Both sets come with lids and offer you the convenience of storing baby’s food securely when you bring your baby out.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

What is the difference between Hand & Mouth wet tissue & Anti-bacterial wet tissue?

Both wet tissues contain 100% food grade ingredients that are safe for babies.  The main difference between these two items is in the usage occasion. Anti-bacterial wet tissue is used to disinfect feeding utensils, teethers and pacifiers, especially ideal for outdoor where soap and water are not readily available. Whereas Hand & Mouth wet tissue is gentle and safe to use on your baby’s hands face and mouth, especially during feeding.

Can I use baby wipe to wipe my baby’s face & mouth?

Baby Wipes are recommended for use on baby’s bottom which is the most delicate body part, and they are also safe to wipe on baby’s bodies and face.  However, to wipe your baby’s mouth and hands after feeding, we recommend our Hand and Mouth Wipes, which contains 100% food grade ingredients.

What is the difference between Moisturizing Cloths & your normal Baby Wipes, The red colour packet one?

Moisturizing Cloths contains lanolin (a moisturizer) and uses lattice weave fabric that catches sticky and water stools easily. Whereas for Baby Wipes (red packaging), it contains chamomile and rosehip and uses plain weave fabric that is soft on babies.

Where can I purchase PIGEON products?

In general, our products are available in major departmental stores, baby specialty stores, hypermarkets and supermarkets. However, due to the wide range of PIGEON products and the limited store size, some products may only be available in the bigger outlets in departmental stores.

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