At Pigeon India, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on Pigeon India, namely:
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.
1. ORDER LEVEL CANCELLATION
You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Pigeon India Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Pigeon India Account (further Refund related details are provided below).
In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
In case, the order contains product(s) such as Guaranteed Savings Offer, Gift Certificate or Digital Products, order level cancellation will not be applicable.
If the order contains a product under the furniture category and if it has not been shipped within the first 24 hours after placing the order, you will not be able to cancel the order after 24 hours, however, you can cancel other products in the order if it has not been shipped.
2. PRODUCT LEVEL CANCELLATION
You can cancel the product online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your Pigeon India Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Pigeon India Account (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
For product(s) such as Guaranteed Savings Offer, Gift Certificate, Gift Wrap and Digital Products cancellation will not be allowed.
With the cancellation of last product in the order, 'Gift Wrap' would automatically get cancelled.
As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
If you have ordered a product under the Furniture category, you can cancel the furniture product within the first 24 hours after the order was placed, provided it has not been shipped already. Once 24 hours have lapsed, cancellation of the furniture products will not be possible. Since these are made-to-order products, we levy this charge to compensate for the manufacturer's time and efforts.
If a product under the furniture category is returned after this cancellation period is over, a cancellation fee of 2.5% may be applied on the amount paid by you for the furniture product while processing the refund.
If a product is cancelled, then the free product associated with the product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer's designated location
Please be aware that products falling under specific categories, such as made-to-order or customized products may have a restricted cancellation timeframe. Once your order has been placed, the timeline for cancellation of these products may be limited. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
Products falling under specific categories, such as made-to-order or customized products may have a cancellation fee associated with it. This is to compensate for the manufacturer's time, costs and efforts. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
3. SHIPMENT LEVEL CANCELLATION
You can cancel the shipment online, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be credited to your Pigeon India Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Pigeon India Account (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.
Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.
4. COMBO CANCELLATION
You can cancel the combo online, through 'Cancel' link provided against specific combo on order details page. Applicable refund against the cancelled combo will be credited to your Pigeon India Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Pigeon India Account (further Refund related details are provided below).
Cancellation at combo level will result in the cancellation of the entire combo.
Partial cancellation at product level (inside combo) is not applicable and will not be allowed.
For product(s) which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the product(s) which are part of that combo.
In case, single or multiple product(s) which are part of specific combo, get shipped through India Post delivery service, then cancellation at complete combo level would not be applicable.
There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific combo inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that combo (applicable refund against the cancelled combo product(s) will be credited to your Pigeon India Cash Wallet).
5. ASSEMBLY SERVICE CANCELLATION
You can cancel the assembly service online, through 'Cancel' link provided against specific assembly service on order details page. Applicable refund against the cancelled assembly service will be credited to your Pigeon India Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Pigeon India Account (further Refund related details are provided below).
Cancellation against assembly service will not be applicable if the status of the assembly service is already cancelled or closed.
If a user has initiated cancellation request for the product against which assembly service was purchased, assembly service too will be cancelled and cumulative amount of Product and Assembly Service will be credited to the user's Pigeon India Wallet.
Refunds
-
Applicable refund against the Entire Order / Product / Shipment / Combo / Assembly Service amount will be provided in your respective Pigeon India Cash Refund Account first, with the exception of Club Cash, Guaranteed Savings Offer and Gift Certificate amounts.
- Payments made through Club Cash, Guaranteed Savings Offer and Gift Certificate will be refunded back to the respective original source.
- Once the refund amount is added in your Pigeon India Cash Refund Account, you can use the credit to place future orders with Pigeon India.com or request to initiate refund to your original source of payment can be made using 'Refund Back to Me' option under 'Cash in My Account' section.
- Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
- Cancelled orders will not be eligible for earning any Club Cash or Cashback on Partner Sites.
- A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.
- Pigeon India reserves the right to levy a Platform and Convenience charge on orders. This fee will not be subject to refund in the case of any form of item or order cancellation.
- For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above).
-
In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), shipping charges would be deducted / recovered from the User's Pigeon India Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User's Pigeon India Wallet (As a one time deduction)
- For 'Cash on Delivery' orders - In cases, where the user is initiating a cancellation request, basis which the order value is going below Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), COD + Shipping charges would be deducted / recovered from User's Pigeon India Wallet (As a one time deduction). Scenario where a User is initiating cancellation request for order whose value is below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), and if the system identifies that even a single product from that order is shipped, shipping charges would be deducted / recovered from User's Pigeon India Wallet (As a one time deduction)
- Scenarios where a user is initiating a cancellation request, because of which the order value is going below Rs. 99/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), cancellation would not be applicable or if applicable, the entire order has to be cancelled.
- In addition to the above point no. 8 & 9, where the Shipping and COD amount was deducted / recovered as the order value was going below Rs.699/- due to a cancellation request raised by a user, if a customer further initiates a cancellation request, which would eventually result in the cancellation of complete order (provided no shipment was configured), in that scenario, the COD / Shipping charges deducted / recovered earlier would be credited back to User s Pigeon India Wallet.
- Gift Wrap refund would be applicable -
- Scenarios, where the system identifies that even a single product from the order is shipped, shipping charges would be deducted / recovered from User's Pigeon India Wallet (As a one time deduction) irrespective of the order amount.
-
In light of the COVID- 19 outbreak, we will not be deducting the shipping charges while processing a cancellation request for all orders placed during the nation-wide lockdown. This is to avoid any inconvenience to our customers.
- In view of any unforeseen circumstances, if Pigeon India encounters challenges that necessitate the cancellation of a free product, no refund will be credited as the free product was offered free of charge.
Steps to get the cash refund back to your bank account:Refund
For further information, please refer http://www.Pigeon-in.com/xxxxxxxx.
