Pigeon India, renowned as Japan’s No. 1 brand for baby care products, proudly announces its receipt of the prestigious Economic Times Award for "Best Organization for Customer Experience 2024." This esteemed recognition was awarded to Pigeon India Pvt. Ltd. in acknowledgment of its exceptional commitment to customer satisfaction and service excellence in the Indian market.
The Managing Director, Mr. Kazumasa Matsuda, accepted the award on behalf of the company at a prestigious ceremony held on June 27th at the Taj Santacruz, Mumbai.
As Japan’s leading brand in baby care products, Pigeon India has brought its legacy of quality, safety, and innovation to Indian families since its inception. This award from the Economic Times underscores the company’s dedication to maintaining the highest standards of customer service amidst its rapid growth and expansion across the country.
“We are honored to receive the Economic Times Award for Excellence in Customer Service,” said Mr. Kazumasa Matsuda, Managing Director of Pigeon India Pvt. Ltd. “At Pigeon, our mission is to provide superior products and exceptional service to our customers. This recognition reaffirms our commitment to delivering excellence in every interaction with our valued consumers.”
Pigeon India has established itself as a trusted name among parents and caregivers in India, offering a comprehensive range of baby care essentials. It is a market leader in feeding bottles and nipples, along with pacifiers, skincare products, and hygiene solutions. Each product is developed with meticulous attention to detail and undergoes rigorous quality checks to ensure safety and reliability.
Central to Pigeon India’s success is its customer-first approach. The company’s customer service team is renowned for its responsiveness, product knowledge, and dedication to addressing customer inquiries and concerns promptly—whether through its online platforms or customer care helpline. Pigeon India strives to provide a seamless and supportive experience for all its customers.
Receiving the Economic Times Award for Excellence in Customer Service is a significant milestone for Pigeon India, highlighting its ongoing efforts to set industry benchmarks and exceed customer expectations. Looking ahead, the company remains steadfast in its commitment to innovation, quality, and customer- centric values as it continues to expand its presence and product offerings in India.
